How to Buy Products... and other important information
Dispatch and Delivery
outside the UK and EU please contact us.
We endeavour to dispatch CD-ROM products 3-5 working days after receiving your order. (If you pay by cheque orders will be dispatched once the cheque has cleared.) We keep a high level of stock but should there be any reason for longer delay we will endeavour to let you know by email.
All items for delivery within the UK are sent by first class Royal Mail Recorded Delivery. This is a 'signed for' service, so please bear this in mind if you order something for a school close to the start of the summer holidays!
You can buy any of our DOWNLOADABLE products through the website from anywhere in the world. Just click the "Add to basket" button on the product page. We can supply our CD-ROM products on directly to customers in the UK through the website. They are also available internationally through the resellers listed below. Should you still wish to place an order for a CD product with us directly, please email us with your order so that we can quote you for shipping. (A typical charge for shipping one of our products to the US would be 15 GBP for an Airmail International Signed For service.) You will still be able to pay for your order through PayPal or by credit card as we can email you an invoice.
Australia: East West Online, Victoria, Australia - www.east-west.com.au
Hong Kong: Artsberg Enterprise Ltd., Kowloon, Hong Kong - www.artsberg.com.hk
Iceland: ORTAEKNI, Reykjavik, Iceland - www.ortaekni.is
Ireland: Edtech Software Ltd.,
Westport, Co. Mayo, Ireland - www.edtech.ie
New Zealand: DTSL, Wellington, New Zealand - assistive.dtsl.co.nz
To order by credit or debit card select Add to basket on the page of the product(s) you wish to purchase and follow the online instructions at checkout. Credit and debit card purchases are processed securely through PayPal. Having a PayPal account is optional and you can still proceed to pay by credit or debit card.
We accept official purchase orders from UK Schools, Colleges, LEA's, Universities, Hospital/Health Trusts and Government bodies. Email or post your official purchase order to Shiny Learning. Terms of payment are 30 days from the date on the invoice we send with your order. Product prices can be found on the product pages and on our price list. Please provide a named contact with your order, and preferably an email address so that we can acknowledge your order.
Send a cheque with your order to Shiny Learning. Make cheques payable to "Shiny Learning". Please remember to include your contact and delivery details, and preferably an email address so that we can acknowledge your order. Orders will be dispatched when the cheque has cleared.
We are registered in the UK for VAT. Our VAT Registration Number is 944 7683 78.
If you are paying online through PayPal, the VAT element of your order will be added when you reach the confirmation stage of the checkout process. This is because the PayPal system needs your postal address in order to calculate taxes.
In addition to single school licences on most products we are able to negotiate multiple school or community licences. Please contact us if you wish to discuss such an option.
If you are unhappy with your purchase for any reason please do not hesitate to contact us and we will do our best to help. We comply with Distance Selling Regulations. In summary:
- you may return your product, unused, within 7 days of receipt.
- we will refund your account within 30 days of agreeing the refund.
- all products remain our property until we have received payment.
All information we provide is correct to the best of our knowledge, and prices are subject to change.
Your privacy is of the utmost importance to us. We will only use the information that we collect about you in accordance with the Data Protection Act 1998. We do not share or disclose any of your information with third parties, and only retain your details for internal business purposes. Should you make an online purchase by credit/debit card your bank details will be processed securely by PayPal, and we will only receive shipping and ordering information. Should you have any questions about your privacy please contact us.